MON-FRI: 9-4PM | SAT: 9-1PM | SUN: CLOSED
(800) 936-3280
sales@helacious.com
Our Store Policies
RETURNS
Not crazy about your new item? We get it - but we can't afford to be a "try it out" shop. Small businesses like ours live sale-to-sale, so if you don't love it we'll work with you as follows:
If the product you receive is defective upon arrival, please contact us within 5 business days of purchase. We will ask for pictures and videos of the item before an RMA is issued. You are responsible for shipping costs and any damage during return transit; insurance can be purchased via the shipping carrier if you choose. Products returned must be in the same condition including boxes, birth certificates, and any accessories you received with them. A 15% restocking fee will be charged and the remaining balance will be applied to a gift card for use in store within 30 days. We don't sell returned items as new, so the restock fee is used to cover that difference.
Sales on the following items are final:
- Flies
- Opened Lines
- Products sold "as is" or "used" or that have been installed or used after receipt.
- Clearance and consignment items
SECURE TRANSMISSION
All information collected during the checkout process is transmitted via industry standard Transport Layer Security (TLS). A Transport Layer Security (TLS) Certificate (or SSL Certificate) creates an encrypted connection between a Web site and a visitor's Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.
ORDER FULFILLMENT
All orders are shipped promptly from our in-store inventory within 3 -business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx. Orders over $500 will require a signature upon delivery.
ONLINE PRICE & DESCRIPTION ERRORS
Online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.
